
Understand how your customers
are served.
We assess the actual shopping and service experience through planned visits, identifying wait times, differences between locations and gaps against your service standards.

We identify losses, waste and equipment issues to understand where your business can improve.
Choose an area. We help you understand the issue and define the next step.

Inventory discrepancies and checkout errors.
Operational controls and video analytics.
Analyze this area
Stock is available, but customers cannot find it.
On-shelf availability and store execution.
Analyze this area
Food that is prepared and then discarded.
Measurement and production adjustments.
Analyze this area
Equipment stoppages that disrupt operations.
Condition monitoring and maintenance.
Analyze this area
High consumption and equipment running after hours.
Energy measurement and control.
Analyze this area
Products losing value before they sell.
Stock rotation and informed markdowns.
Analyze this area
We assess the actual shopping and service experience through planned visits, identifying wait times, differences between locations and gaps against your service standards.
First we understand the problem.
Then we define the solution.
No two operations are alike.
Risks, losses, inefficiencies and opportunities vary with each business's industry, size and complexity.
OpsSpy analyzes the reality of each operation and determines which capabilities, technologies and methodologies can deliver the greatest impact.
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01 / INDUSTRYWe turn losses, stockouts, inventory, customer behavior and store execution into actionable insights.
02 / INDUSTRYWe improve experience, efficiency, consumption, guest journeys and property operations.
03 / INDUSTRYWe identify waste, unproductive time, service issues and improvement opportunities in kitchens and dining areas.
04 / INDUSTRYWe use intelligence, computer vision and data to anticipate failures, monitor quality and improve productivity.
05 / INDUSTRYWe turn movements, inventory and logistics processes into visible, manageable information.
06 / INDUSTRYWe understand how visitors move, what they seek and how they interact with each space.
07 / INDUSTRYWe improve inventory, service, safety, timing and the patient or customer experience.
08 / INDUSTRYWe analyze processes, experience, timing and productivity in service operations.
09 / INDUSTRYWe apply operational intelligence to access, spaces, service and resources in educational institutions.
10 / INDUSTRYWe compare locations and help maintain consistent standards, experience and performance.
11 / INDUSTRYWe improve inventory, forecasting, supply, turnover and commercial and logistics processes.
12 / INDUSTRYWe turn administrative processes, service and scattered data into more efficient, measurable workflows.
Illustrative visualization of OpsSpy capabilities. Indicators are not actual client data.
With the ability to integrate international technologies and solutions for each operation.
OpsSpy can adapt its methodology to operations across different industries and levels of complexity.
Small losses, errors and unproductive time can recur every day without being detected. Operations leave signals. We connect them.
Losses, shrink, shortages and errors.
Uncaptured revenue and missed opportunities.
Discrepancies, damage, expiry and overstock.
Unproductive time and inefficient processes.
Waiting, abandonment and poor experiences.
Procedures that are not followed.
Entry, permissions and vulnerabilities.
Recurring faults and avoidable shutdowns.
Unnecessary or abnormal consumption.
Slow processes and repetitive tasks.
What you do not measure, cannot be improved.
Assess my operationOperational consulting in Paraguay.
First we understand the problem. Then we define the solution.
OpsSpy is an operational intelligence company based in Paraguay. We help businesses understand what actually happens in their operations. We combine observation, audits, evidence and data analysis to identify losses, risks and inefficiencies.
We bring in artificial intelligence, automation or specialists when the problem requires them. Then we measure whether the improvement worked.
Discover OpsSpy 360°
Decisions backed by information.
First we understand the problem.
We turn data into decisions.
We measure the impact of improvements.
Technology is a capability, not the starting point. Explore the solutions we can integrate based on the problem, data and your infrastructure.
Identify events, behaviors and vulnerabilities that can lead to losses.
View applicationsCheckout analytics to uncover discrepancies, scanning errors and payment anomalies.
View applicationsComputer vision for actual availability, pricing, product placement and planogram compliance.
View applicationsConnect demand, production and orders to improve availability and manage shrink.
View applicationsIdentify which foods are discarded, their cost and why waste keeps recurring.
View applicationsEvaluate discounts and promotions based on expiry dates, turnover, demand and availability.
View applicationsDetect overstock, expiry risks and slow-moving products that tie up capital.
View applicationsAnalyze flows, journeys, dwell time and interactions to improve experience and conversion.
View applicationsConnect occupancy, dwell zones and journeys to understand how each space is used.
View applicationsDetection of spills, obstacles, occupancy and situations requiring operational attention.
View applicationsMeasure requests, response times and customer service escalation.
View applicationsCondition monitoring to identify vibration, temperature changes and emerging faults.
View applicationsConnect consumption, equipment and schedules to identify deviations and optimization opportunities.
View applicationsAI for demand, replenishment, supply, assortment and operational planning.
View applicationsAnalyze assortment, pricing, promotions and scenarios for better-informed decisions.
View applicationsAutonomous vision and robotics to review shelves, pricing, products and inventory.
View applicationsAI agents for service, sales, bookings, support and document queries.
View applicationsComputer vision for quality, counting, traceability, PPE and industrial inspection.
View applicationsIntegrate systems, spreadsheets and sensors into indicators, alerts and executive reports.
View applicationsApplications, integrations and automation when standard solutions fall short.
View applicationsPrioritize discounts based on expiry dates, availability and demand.
View applicationsConnect counts, movements and records to identify inventory discrepancies.
View applicationsAnalyze trends and signals to anticipate demand, asset and process scenarios.
View applicationsConnect traffic, dwell time and interactions with conversion opportunities.
View applicationsDigital assistance to guide visitors and answer questions about a property.
View applicationsConnect repetitive tasks and applications in workflows with clear ownership and controls.
View applicationsQueries about documents and processes with defined sources and permissions.
View applicationsWe could not find that capability. Try another search or tell us what you need.
Compatibility, scope and feasibility are determined during the technical assessment.
OpsSpy 360° turns what happens in your operation into evidence, actions and indicators. From the first finding through follow-up.
We examine processes, resources and touchpoints to understand actual operations.
We observe. We detect. We measure. We improve.
Request OpsSpy 360°Audits and assessments focused on your business's critical issues. One point of contact: OpsSpy.
Each business needs a different solution. First we understand the problem. Then we integrate the appropriate technology or specialist.
“We turn operational problems into information, decisions and results.”
OpsSpy is an operational intelligence company based in Paraguay.
We combine assessment, observation and analysis with technological capabilities and technical specialists when needed. Our work connects operational problems with useful information, decisions and follow-up.
Independence in solution selection, confidentiality and impact measurement guide every engagement.
Talk to OpsSpy
The problem defines
the team and solution.
Observes and recommends.
Provides a tool.
Detects → measures → recommends → integrates → verifies → improves.
Application examples. Scope depends on each operation and is defined through evidence.
Connect inventory discrepancies with checkout events and shelf availability to prioritize controls and replenishment.
Explore this industryCombine visual inspection and condition monitoring to identify defects and warning signs before a shutdown.
Explore this industryQuantify waste by category and shift, connect it with demand and review production and service.
Explore this industryAnalyze flows and dwell zones to review wayfinding, service and resource allocation.
Explore this industryReview movements, counts and loading times to cross-check records and identify bottlenecks.
Explore this industryCompare execution and experience across locations using consistent criteria to identify deviations and best practices.
Explore this industryA good decision begins with understanding what is needed.
Ask another questionIt is the ability to turn information about processes, people, assets, customers and systems into evidence and indicators that support better decisions.
We do not start with a predetermined tool. We first analyze the problem, then select the most suitable technology or methodology.
Not necessarily. Many solutions can integrate with existing infrastructure, cameras, ERP, POS, CRM or other systems.
No. The scope is adapted to each organization's size, complexity and needs.
In certain cases, yes. Compatibility is determined during technical assessment.
Yes. Depending on the problem, we can integrate computer vision, predictive analytics, AI agents, automation and specialized models.
The goal is to improve information, control and productivity. Technology is designed to support decisions and automate tasks where it adds value.
With an initial conversation and assessment to understand the problem before proposing a solution.
Both. Some services are specific projects; others include follow-up, monitoring and continuous improvement through ongoing contracts.
Yes. Confidentiality and responsible handling of information are core OpsSpy principles.
Yes. One application of operational intelligence is comparing performance, compliance and indicators across locations.
Retail, supermarkets, hospitality, food service, manufacturing, logistics, healthcare, education, financial services, franchises, shopping centers and service businesses, among others.
Tell us what is happening. The first step is understanding the problem.
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FROM SEEING MORE TO DECIDING BETTER
Let’s talk about your operation. The first step is understanding what can improve.
contacto@opsspy.lat